Welcome to Lush Fit Store’s FAQ section! We’re here to celebrate every curve with style and confidence. Below you’ll find answers to our most common questions about our plus-size fashion, delivery, returns and more.

About Our Products

What sizes do you offer?
We specialise in premium plus-size fashion designed to flatter and celebrate your curves. Our collections range from UK size 14 to 32 across all categories including dresses, jeans, lingerie, swimwear and tops.
Do your clothes run true to size?
Our designs are carefully crafted to fit plus-size bodies beautifully. Each product page includes detailed size charts with measurements to help you find your perfect fit. If you’re between sizes or unsure, we recommend sizing up for comfort.
What fabrics do you use in your clothing?
We select high-quality, curve-friendly fabrics that offer both comfort and style. Our materials include stretch denim for jeans, breathable cotton blends for tops, and supportive yet soft fabrics for swimwear and lingerie.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account lets you track orders, save your preferences, and makes future checkouts quicker.
I forgot my password – how can I reset it?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password. If you don’t receive the email within 15 minutes, please check your spam folder.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion to you ASAP. If you need to modify or cancel your order, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB and PayPal for secure, convenient checkout. All payments are processed through our encrypted payment system to ensure your financial information remains protected.
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard SSL encryption to protect all transactions. You’ll see the padlock symbol in your browser confirming our site is secure. For added security, we don’t store your full credit card details on our servers.
Why was my payment declined?
Payment declines usually occur due to insufficient funds, incorrect card details, or your bank’s security measures. We recommend double-checking your information, contacting your bank, or trying an alternative payment method like PayPal.

Shipping & Delivery

Where do you ship?
We ship worldwide to most countries (excluding some remote areas and parts of Asia). During checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
Standard Shipping (£12.95): Via DHL or FedEx, arriving within 10-15 days after dispatch with tracking.
Free Shipping: For orders over £50, shipped via EMS with delivery in 15-25 days after dispatch (also includes tracking).
How long does order processing take?
We take 1-2 business days to carefully prepare your order. During peak seasons or sales, processing might take slightly longer, but we’ll keep you informed if there are any delays.
Will I have to pay customs fees?
For international orders, customs duties or import taxes may apply depending on your country’s regulations. These fees are the responsibility of the recipient and aren’t included in our shipping charges or order total.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package’s journey right to your doorstep using the provided tracking number.

Returns & Exchanges

What’s your return policy?
We want you to love every piece you order from us. If something doesn’t make you feel as confident as it should, you may return unworn, undamaged items with tags attached within 15 days of receipt for a refund or exchange.
How do I return an item?
Please email [email protected] with your order number and the items you wish to return. We’ll provide return instructions and the appropriate address. Return shipping costs are the customer’s responsibility unless the item is faulty.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The timing of the refund appearing in your account depends on your bank or payment provider.
What if my item is faulty or incorrect?
We sincerely apologize for any errors. Please contact us immediately at [email protected] with photos of the issue and your order number. We’ll arrange a free return and replacement or refund as appropriate.

Still have questions? Our friendly customer care team is always happy to help at [email protected]. We’re committed to making your Lush Fit Store experience as fabulous as our fashion!